Worst dry cleaning experience ever. I usually never pay until I pick up the garments and the one time I paid in advance I received terrible service.I took in 4 sofa arm rests and one seat cover. I wanted to see how the seat cover came out before I brought in the remaining three.My pick-up time was 5:00. I was there at 5:05 and was told that my things weren't back yet. (They out-source all the garments to somewhere off-site.) I was told to return in 20 mins. When I came back they still weren't there. The clerk apologized, shrugged her shoulders, and blamed it on the traffic. The guy delivering the dry cleaning did not show up until approx. 6:20 and my items were not included. So not only had I wasted a significant amount of time but then my garments weren't even there. I was offered a discount except I had already paid for my cleaning so was told it would be on my next order. I had to return again the following day to pick up my items - inconvenient and frustrating since they completely messed up the promised time.A few days later I reluctantly brought in my remaining three seat cushions (only because I had been told I would receive a 'really good' discount)- and I say reluctantly because the arms rests I picked up were all severely wrinkled and needed subsequent steam pressing - and was told that they needed a MINIMUM of 5 days to clean them. 5 Days?????? I left with the seat covers , went to a competitor across the street who did them in 2 days and several dollars cheaper.
Took my Wilfred pants there to get dry cleaned. I came back to pick up and saleswoman said they weren't able to clean it because the dye would run and needed me to sign a waiver. They should have called me though to let me know, instead of waiting. A month later, I brought my pants back. I came to pick it up on the day it was to be done and it had not arrived. I waited 4 days after that and followed up,Still nothing. No explanation given as to why my pants haven't come in yet. Customer service lady gave me the place where they ship it to get cleaned. I personally went to Vancouver to pick up my pants. My pants came back with a small rip. I will never come back here again.
I'm stupid for choosing this place without looking online first. Not only did they stretch my jacket, but lots of the threads starting coming out (I never wore it yet!) And it doesn't smell great. Super not happy
Great services and a cordial lady that you will be happy after services
Terrible customer service, and isnt that really the most important? However, I have also had two items returned to me un-cleaned. So, a dry cleaner that doesnt clean clothes..and they dont even compensate with good customer service. Dont expect your clothes to be ready when they say they will be, also dont expect a phone call when they are ready.
Coquitlam Fine Dry Cleaners is a Canadian Laundry based in Coquitlam, British Columbia. Coquitlam Fine Dry Cleaners is located at 2929 Barnet Hwy, Coquitlam, BC V3B 5R5, Canada.
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